Privacy Policy

Introduction

INT3 Filip Duch, operating as LogAbyss (“we,” “our,” or “us”), a company registered under the laws of Poland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LogAbyss logging platform and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy should be read together with our Terms of Service and End User License Agreement.

Customer Data Ownership and Processing

Data Ownership: You retain all ownership rights, title, and interest in and to any data, information, or content that you upload, transmit, or process through the Service (“Customer Data”). LogAbyss does not claim any ownership rights to your Customer Data.

Data Processing: LogAbyss acts solely as a data processor with respect to Customer Data. We process Customer Data only as necessary to provide the Service to you and in accordance with your instructions, this Privacy Policy, and our Terms of Service. We will not access, use, modify, or disclose Customer Data except:

• As necessary to provide and maintain the Service
• To prevent or address service, security, or technical issues
• As required by applicable law or legal process
• With your prior written consent

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our Services
• Contact us for support
• Sign up for our newsletter
• Participate in surveys or promotions

This information may include:

• Name and email address
• Company name and job title
• Billing and payment information
• Phone number
• Mailing address

Usage Data

We automatically collect certain information when you access or use our Services, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Log ingestion and search metrics (volume, retention, etc.)
• API calls and access logs

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to personalize your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve the performance and user experience of our Services.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, helping us improve content and user experience. These cookies collect anonymous information about page visits and user behavior.

Managing Cookies: You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience and some features of our Services may no longer be fully functional. Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. Instructions for managing cookies in popular browsers:

• Google Chrome: Settings → Privacy and security → Cookies
• Mozilla Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Privacy → Cookies

You can also manage your cookie preferences through the cookie banner that appears when you first visit our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send promotional communications (with your consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: To protect the rights, property, or safety of LogAbyss, our users, or others.

We do not sell your personal information to third parties.

Data Sub-Processors

We engage the following third-party sub-processors to assist us in providing our Services. These sub-processors may process your personal information on our behalf:

Data Security

LogAbyss is committed to implementing and maintaining appropriate technical and organizational security measures to protect Customer Data and personal information against unauthorized access, loss, destruction, or alteration. These measures include, but are not limited to:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of data at rest using industry-standard encryption algorithms
• Access controls and authentication mechanisms
• Security monitoring and incident response procedures
• Regular security assessments and penetration testing
• Employee security training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Account Deletion: Upon termination or expiration of your subscription, or when you request deletion of your account or any log streams, applications, or indexes that you created, we will delete all related Customer Data from our systems immediately. Customer Data is permanently deleted and cannot be recovered once the account is closed or deprovisioned from any marketplace we work with. We do not retain Customer Data after account closure except as required by applicable law.

Personal information such as account details and billing records may be retained for a period required to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to the processing of your personal information.
• Restriction: Request that we restrict the processing of your information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Poland where our company is registered. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information, including Standard Contractual Clauses approved by the European Commission where applicable.

Children’s Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the courts located in Katowice, Poland.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]